PTWeb Ingest Slowdowns

Incident Report for AlsoEnergy

Resolved

We have monitored the server for 24 hours with no issues, all data is up to date.

Posted Aug 01, 2022 - 20:45 PDT

Monitoring

We have restored the server and all backfill operations should be complete. We will continue to monitor this issue.

Posted Aug 01, 2022 - 05:57 PDT

Identified

We have identified an issue with an application server we are currently restoring the server and have moved all services to another server and that is currently backfilling data. We will update as data is backfilled and the server comes back online.

Posted Jul 31, 2022 - 12:39 PDT

Investigating

We are currently investigating an ingest slowdown.

Posted Jul 31, 2022 - 00:19 PDT

This incident affected: PowerTrack US (PL1K Data Processing, PM2K Data Processing, Cell Modem Data Processing, User Interface (HTML)).