Monitoring - The issue has been identified and a fix implemented. The site data latency is nominal and we are monitoring for recurrence.
May 26, 2023 - 12:25 PDT
May 26, 2023 - 12:25 PDT
Update - Additional data is being collected to correctly bound the problem to preclude recurrence. Additional diligence is being applied in this regard. At this time in the evening, all systems are nominal without latency for all customers.
May 25, 2023 - 22:58 PDT
May 25, 2023 - 22:58 PDT
Investigating - We are investigating a delay in ingests affecting a small set of customers. We will update this once we have identified the issue.
May 25, 2023 - 18:55 PDT
May 25, 2023 - 18:55 PDT
Update - We are continuing to monitor for further issues. The re-send of the emails from 5/22/2023 is complete. We are returning to normal operations.
May 24, 2023 - 18:32 PDT
May 24, 2023 - 18:32 PDT
Update - We are underway with "resend" operation in batches, so we remind recipients to note the email content within the message for the "Detected" datetime, which will visibly be prior to todays date and identifies the item as historical. We apologize for any inconvenience consequential to this additional required scrutiny.
May 24, 2023 - 12:40 PDT
May 24, 2023 - 12:40 PDT
Monitoring - We have continued work on the fix for the message "resend", completed checkout later than expected, and have delayed the operation until 24-May. On-going issue detection and notification indicative of normal operation based on monitoring
May 23, 2023 - 21:56 PDT
May 23, 2023 - 21:56 PDT
Update - We've identified the issue and have a fix in place, undelivered messages will be sent out day of 5/23 during business hours.
May 22, 2023 - 21:39 PDT
May 22, 2023 - 21:39 PDT
Update - We have messages flowing again. Examining next steps for message "resend". Upgrading to degraded performance.
May 22, 2023 - 19:15 PDT
May 22, 2023 - 19:15 PDT
Identified - We have identified the problem as delayed processing with the third party service provider. We are engaging with the vendor to ensure resolution.
May 22, 2023 - 14:10 PDT
May 22, 2023 - 14:10 PDT
Investigating - We are currently experiencing problems with alert email notifications. Investigation is underway and we will provide an update as we have more information.
May 22, 2023 - 14:05 PDT
May 22, 2023 - 14:05 PDT
Investigating - We are currently investigating this issue.
May 11, 2023 - 10:33 PDT
May 11, 2023 - 10:33 PDT
PowerTrack US
Operational
REST API
Operational
SOAP API
Operational
PL1K Data Processing
Operational
PM2K Data Processing
Operational
Cell Modem Data Processing
Operational
User Interface (HTML)
Operational
User Interface (Silverlight)
Operational
Public Display Endpoints
?
Operational
Campbell Scientific Data Ingest
?
Operational
Alerts - Device to Server Communications
?
Operational
Locus to Powertrack Data Pipeline
?
Operational
PVGuard to Powertrack Data Pipeline
Operational
Deck to PowerTrack Data Pipeline
Operational
Image Uploads
?
Operational
Obvius Ingest
?
Operational
Emails
?
Operational
MiniSites
Operational
PowerDisplay
Operational
Site VPN Tunnel and VPN client access
?
Operational
Modem Heartbeats non-VPN-cloud
Operational
LocusNOC
Partial Outage
API
Operational
Data Acquisition
Operational
User Interface
Operational
Reports
Operational
External Weather Data
?
Operational
Kiosks
Operational
Waterfall Data
Operational
LocusNET
?
Operational
LocusDAS
Operational
Data Ingests
Operational
LGate
Operational
CatM Meter
Operational
mocquisuite
Partial Outage
PVGuard
?
Operational
PowerTrack EU
Operational
REST API
Operational
SOAP API
Operational
PL!K Data Processing
Operational
Cell Modem Data Processing
Operational
User Interface (HTML)
Operational
User Interface (Silverlight)
Operational
PM2K Data Processing
Operational
Public Display Endpoints
Operational
Campbell Scientific Data Ingest
Operational
Alerts - Device to Server Communications
Operational
PVGuard to Powertrack Data Pipeline
Operational
PMCE Ingest
Operational
DECK
Operational
DECK SMA
?
Operational
DECK Devices
Operational
Draker
Operational
Campbell Scientific Data Ingest
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.