Monitoring - The issue has been identified and a fix implemented. The site data latency is nominal and we are monitoring for recurrence.
May 26, 2023 - 12:25 PDT
Update - Additional data is being collected to correctly bound the problem to preclude recurrence. Additional diligence is being applied in this regard. At this time in the evening, all systems are nominal without latency for all customers.
May 25, 2023 - 22:58 PDT
Investigating - We are investigating a delay in ingests affecting a small set of customers. We will update this once we have identified the issue.
May 25, 2023 - 18:55 PDT
Update - We are continuing to monitor for further issues. The re-send of the emails from 5/22/2023 is complete. We are returning to normal operations.
May 24, 2023 - 18:32 PDT
Update - We are underway with "resend" operation in batches, so we remind recipients to note the email content within the message for the "Detected" datetime, which will visibly be prior to todays date and identifies the item as historical. We apologize for any inconvenience consequential to this additional required scrutiny.
May 24, 2023 - 12:40 PDT
Monitoring - We have continued work on the fix for the message "resend", completed checkout later than expected, and have delayed the operation until 24-May. On-going issue detection and notification indicative of normal operation based on monitoring
May 23, 2023 - 21:56 PDT
Update - We've identified the issue and have a fix in place, undelivered messages will be sent out day of 5/23 during business hours.
May 22, 2023 - 21:39 PDT
Update - We have messages flowing again. Examining next steps for message "resend". Upgrading to degraded performance.
May 22, 2023 - 19:15 PDT
Identified - We have identified the problem as delayed processing with the third party service provider. We are engaging with the vendor to ensure resolution.
May 22, 2023 - 14:10 PDT
Investigating - We are currently experiencing problems with alert email notifications. Investigation is underway and we will provide an update as we have more information.
May 22, 2023 - 14:05 PDT
Investigating - We are currently investigating this issue.
May 11, 2023 - 10:33 PDT
PowerTrack US Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
SOAP API Operational
90 days ago
100.0 % uptime
Today
PL1K Data Processing Operational
90 days ago
100.0 % uptime
Today
PM2K Data Processing Operational
90 days ago
100.0 % uptime
Today
Cell Modem Data Processing Operational
90 days ago
100.0 % uptime
Today
User Interface (HTML) Operational
90 days ago
100.0 % uptime
Today
User Interface (Silverlight) Operational
90 days ago
100.0 % uptime
Today
Public Display Endpoints ? Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest ? Operational
90 days ago
100.0 % uptime
Today
Alerts - Device to Server Communications ? Operational
90 days ago
100.0 % uptime
Today
Locus to Powertrack Data Pipeline ? Operational
90 days ago
100.0 % uptime
Today
PVGuard to Powertrack Data Pipeline Operational
90 days ago
100.0 % uptime
Today
Deck to PowerTrack Data Pipeline Operational
90 days ago
100.0 % uptime
Today
Image Uploads ? Operational
90 days ago
100.0 % uptime
Today
Obvius Ingest ? Operational
90 days ago
100.0 % uptime
Today
Emails ? Operational
90 days ago
99.92 % uptime
Today
MiniSites Operational
90 days ago
100.0 % uptime
Today
PowerDisplay Operational
90 days ago
100.0 % uptime
Today
Site VPN Tunnel and VPN client access ? Operational
90 days ago
100.0 % uptime
Today
Modem Heartbeats non-VPN-cloud Operational
90 days ago
100.0 % uptime
Today
LocusNOC Partial Outage
90 days ago
99.39 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Data Acquisition Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
99.86 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
External Weather Data ? Operational
90 days ago
100.0 % uptime
Today
Kiosks Operational
90 days ago
100.0 % uptime
Today
Waterfall Data Operational
90 days ago
100.0 % uptime
Today
LocusNET ? Operational
90 days ago
100.0 % uptime
Today
LocusDAS Operational
90 days ago
100.0 % uptime
Today
Data Ingests Operational
90 days ago
100.0 % uptime
Today
LGate Operational
90 days ago
100.0 % uptime
Today
CatM Meter Operational
90 days ago
100.0 % uptime
Today
mocquisuite Partial Outage
90 days ago
71.33 % uptime
Today
PVGuard ? Operational
90 days ago
100.0 % uptime
Today
PowerTrack EU Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
SOAP API Operational
90 days ago
100.0 % uptime
Today
PL!K Data Processing Operational
90 days ago
100.0 % uptime
Today
Cell Modem Data Processing Operational
90 days ago
100.0 % uptime
Today
User Interface (HTML) Operational
90 days ago
100.0 % uptime
Today
User Interface (Silverlight) Operational
90 days ago
100.0 % uptime
Today
PM2K Data Processing Operational
90 days ago
100.0 % uptime
Today
Public Display Endpoints Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest Operational
90 days ago
100.0 % uptime
Today
Alerts - Device to Server Communications Operational
90 days ago
100.0 % uptime
Today
PVGuard to Powertrack Data Pipeline Operational
90 days ago
100.0 % uptime
Today
PMCE Ingest Operational
90 days ago
100.0 % uptime
Today
DECK Operational
90 days ago
100.0 % uptime
Today
DECK SMA ? Operational
90 days ago
100.0 % uptime
Today
DECK Devices Operational
90 days ago
100.0 % uptime
Today
Draker Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.