Update - We are continuing to monitor for further issues. The re-send of the emails from 5/22/2023 is complete. We are returning to normal operations.
May 24, 2023 - 18:32 PDT
Update - We are underway with "resend" operation in batches, so we remind recipients to note the email content within the message for the "Detected" datetime, which will visibly be prior to todays date and identifies the item as historical. We apologize for any inconvenience consequential to this additional required scrutiny.
May 24, 2023 - 12:40 PDT
Monitoring - We have continued work on the fix for the message "resend", completed checkout later than expected, and have delayed the operation until 24-May. On-going issue detection and notification indicative of normal operation based on monitoring
May 23, 2023 - 21:56 PDT
Update - We've identified the issue and have a fix in place, undelivered messages will be sent out day of 5/23 during business hours.
May 22, 2023 - 21:39 PDT
Update - We have messages flowing again. Examining next steps for message "resend". Upgrading to degraded performance.
May 22, 2023 - 19:15 PDT
Identified - We have identified the problem as delayed processing with the third party service provider. We are engaging with the vendor to ensure resolution.
May 22, 2023 - 14:10 PDT
Investigating - We are currently experiencing problems with alert email notifications. Investigation is underway and we will provide an update as we have more information.
May 22, 2023 - 14:05 PDT