reporting delays for subset of devices

Incident Report for AlsoEnergy

Resolved

This incident has been resolved.

Posted Nov 22, 2023 - 08:57 PST

Update

We are continuing to investigate this issue. Legacy deck processing was found to be in a non-optimal state, and remedial actions were performed to return to nominal operations.

Posted Oct 19, 2023 - 20:44 PDT

Investigating

We are currently investigating a delay within data acquisition for acquisuite/obvius devices, where some devices have a lag over 12 hours.

Posted Oct 19, 2023 - 12:54 PDT

This incident affected: LocusNOC (Data Acquisition), DECK (DECK Devices), and PowerTrack US (Locus to Powertrack Data Pipeline, Deck to PowerTrack Data Pipeline, Obvius Ingest).