Delays in ingest services

Incident Report for AlsoEnergy

Resolved

This incident has been resolved.

Posted Jun 06, 2023 - 12:33 PDT

Monitoring

The issue has been identified and a fix implemented. The site data latency is nominal and we are monitoring for recurrence.

Posted May 26, 2023 - 12:25 PDT

Update

Additional data is being collected to correctly bound the problem to preclude recurrence. Additional diligence is being applied in this regard. At this time in the evening, all systems are nominal without latency for all customers.

Posted May 25, 2023 - 22:58 PDT

Investigating

We are investigating a delay in ingests affecting a small set of customers. We will update this once we have identified the issue.

Posted May 25, 2023 - 18:55 PDT

This incident affected: PowerTrack US (PL1K Data Processing, PM2K Data Processing, Cell Modem Data Processing, Data Ingest).