A small number of residential devices not communicating

Incident Report for AlsoEnergy

Identified

Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.

Posted Dec 17, 2024 - 11:28 PST

This incident affects: LocusNOC (CatM Meter).