Delays in processing.
Monitoring - There is a delay in processing which could show as delays to portal readings, the issue was resolved shortly after investigating the issue. A small subset of sites are effected but should resolve by this evening.
Apr 24, 2025 - 11:29 PDT
PowerTrack US Operational
REST API Operational
SOAP API Operational
PL1K Data Processing Operational
PM2K Data Processing Operational
Cell Modem Data Processing Operational
User Interface (HTML) Operational
User Interface (Silverlight) Operational
Public Display Endpoints ? Operational
Data Ingest ? Operational
Alerts - Device to Server Communications ? Operational
Locus to Powertrack Data Pipeline ? Operational
PVGuard to Powertrack Data Pipeline Operational
Deck to PowerTrack Data Pipeline Operational
Image Uploads ? Operational
Obvius Ingest ? Operational
Emails ? Operational
MiniSites Operational
PowerDisplay Operational
Site VPN Tunnel and VPN client access ? Operational
Modem Heartbeats non-VPN-cloud Operational
Yaskawa Solectria Solar ? Operational
Modem heartbeats - Cloud Operational
Maps API - Bing ? Operational
LocusNOC Operational
API Operational
Data Acquisition Operational
User Interface Operational
Reports Operational
External Weather Data ? Operational
Kiosks Operational
Waterfall Data Operational
LocusNET ? Operational
LocusDAS Operational
Data Ingests Operational
LGate Operational
CatM Meter Operational
mocquisuite Operational
Enphase ? Operational
PowerTrack EU Operational
REST API Operational
SOAP API Operational
PL!K Data Processing Operational
Cell Modem Data Processing Operational
User Interface (HTML) Operational
User Interface (Silverlight) Operational
PM2K Data Processing Operational
Public Display Endpoints Operational
Campbell Scientific Data Ingest Operational
Alerts - Device to Server Communications Operational
PVGuard to Powertrack Data Pipeline Operational
PMCE Ingest Operational
DECK Operational
DECK SMA ? Operational
DECK Devices Operational
Draker Operational
Campbell Scientific Data Ingest ? Operational
Athena Operational
Athena Analyzer and Simulations ? Operational
Athena Access Manager ? Operational
Athena Explorer ? Operational
Athena PowerBidder ? Operational
Athena PowerTrack APM ? Operational
Athena Event Manager / Rules Engine and Editor ? Operational
Athena Supervisor ? Operational
Athena Tariffs ? Operational
Athena User Management ? Operational
Athena Data & Core Services ? Operational
Athena External Data Acquisition ? Operational
Athena Forecast Services ? Operational
Athena Events Dispatch ? Operational
Athena Optimization Services ? Operational
Athena Power Controller and Edge Hardware Operational
Athena Power Controller ? Operational
Athena Power Plant Controller ? Operational
Athena Modular Energy Controller ? Operational
SCADA ? Operational
Athena Edge Hardware ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

Unresolved incident: Delays in processing..

Apr 23, 2025

No incidents reported.

Apr 22, 2025
URGENT locus ftp maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 11:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:35 PDT
Scheduled - We will undertaking an unscheduled maintenance on ftp server for locus. During this window (expected to be less than 30 minutes) data acquisition via ftp uploads will be offline.
Apr 22, 10:29 PDT
Apr 21, 2025
PTWeb Reporting degraded performance
Resolved - All reporting issues have been resolved.
Apr 21, 14:29 PDT
Investigating - Report Queue is currently very high. Any user who tries to generate a report will have the request pending in a queue, and it will be completed once the queue is cleared.
Apr 21, 11:11 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Locus API maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 21:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:15 PDT
Scheduled - We will be undergoing maintenance on the API in this window. Although brief interruptions for existing API connections are possible, we are anticipating zero downtime.
Apr 11, 19:14 PDT
PowerTrack urgent maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 PDT
Scheduled - We will be performing urgent maintenance on the PowerTrack database to enhance system performance and ensure high availability. During this maintenance window, PowerTrack customers may experience intermittent service disruptions, with ingestion services expected to be unavailable for approximately one hour.

Start Time:
India: 04/10/2025, 09:30:00 GMT+5:30
Eastern: 04/10/2025, 24:00:00 EDT
Pacific: 04/10/2025, 21:00:00 PDT
European: 04/10/2025, 05:00:00 CET
Japan: 04/10/2025, 13:00:00 JST
Apr 10, 17:30 PDT
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