All Systems Operational

PowerTrack US Operational
REST API Operational
SOAP API Operational
PL1K Data Processing Operational
PM2K Data Processing Operational
Cell Modem Data Processing Operational
User Interface (HTML) Operational
User Interface (Silverlight) Operational
Public Display Endpoints ? Operational
Data Ingest ? Operational
Alerts - Device to Server Communications ? Operational
Locus to Powertrack Data Pipeline ? Operational
PVGuard to Powertrack Data Pipeline Operational
Deck to PowerTrack Data Pipeline Operational
Image Uploads ? Operational
Obvius Ingest ? Operational
Emails ? Operational
MiniSites Operational
PowerDisplay Operational
Site VPN Tunnel and VPN client access ? Operational
Modem Heartbeats non-VPN-cloud Operational
Yaskawa Solectria Solar ? Operational
Modem heartbeats - Cloud Operational
Maps API - Bing ? Operational
LocusNOC Operational
API Operational
Data Acquisition Operational
User Interface Operational
Reports Operational
External Weather Data ? Operational
Kiosks Operational
Waterfall Data Operational
LocusNET ? Operational
LocusDAS Operational
Data Ingests Operational
LGate Operational
CatM Meter Operational
mocquisuite Operational
Enphase ? Operational
PowerTrack EU Operational
REST API Operational
SOAP API Operational
PL!K Data Processing Operational
Cell Modem Data Processing Operational
User Interface (HTML) Operational
User Interface (Silverlight) Operational
PM2K Data Processing Operational
Public Display Endpoints Operational
Campbell Scientific Data Ingest Operational
Alerts - Device to Server Communications Operational
PVGuard to Powertrack Data Pipeline Operational
PMCE Ingest Operational
DECK Operational
DECK SMA ? Operational
DECK Devices Operational
Draker Operational
Campbell Scientific Data Ingest ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
PowerTrack Maintenance
Resolved - This incident has been resolved.
Apr 1, 12:01 PDT
Update - We are continuing to monitor for any further issues.
Apr 1, 06:50 PDT
Update - We are continuing to monitor for any further issues.
Mar 31, 21:22 PDT
Monitoring - We will be performing some additional maintenance to improve our the performance of our PowerTrack Systems.

Start Time:

India: 04/01/2025, 09:30:00 GMT+5:30
Eastern: 04/01/2025, 24:00:00 EDT
Pacific: 03/31/2025, 21:00:00 PDT
Mar 29, 16:41 PDT
Investigating - We continue to see degraded performance with some of our services. Customers would experience:

- Delays in Cell Modems heartbeats.
- Heartbeat alerts
- Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites.
- Data Backlog and delay in processing
- Delays with OPC sites

Impacted Systems:
- PowerTrackWeb
- Draker
Mar 29, 06:05 PDT
Mar 31, 2025
Agency Reports issues
Resolved - The issue is isolated to PJM and changes to PJM side. Closing this status and will monitor the progress directly with the customer.
Mar 31, 10:44 PDT
Identified - We have determined the issue is isolated to one customer due to changes made on the customer side. We are working with the customer to resolve. the issue.
Mar 26, 12:43 PDT
Investigating - We have observed a decline in the performance of our agency reporting services. Our team is actively engaged and assessing the issue.

This impacts:
PTWeb Agency Reports
Mar 26, 12:19 PDT
Mar 30, 2025
Locus System Upgrade
Completed - The scheduled maintenance has been completed.
Mar 30, 21:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:30 PDT
Scheduled - We would be performing a required Locus US system maintenance on Sunday 03/30/2025, 23:30:00 EDT. Please note the LGate meters data ingestion will be interrupted during this time and expected to last for up to 15 minutes.

India: Monday 03/31/2025, 09:00:00 GMT+5:30
Eastern: Sunday 03/30/2025, 23:30:00 EDT
Pacific: Sunday 03/30/2025, 20:30:00 PDT

EU and India customers will not be impacted by this upgrade.
Mar 28, 21:30 PDT
Mar 29, 2025
PowerTrack Maintenance
Completed - The scheduled maintenance has been completed. We are in the process of recovering our services.

We continue to see degraded performance with some of our services. Customers would experience:

- Delays in Cell Modems heartbeats.
- Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites.
- Data Backlog and delay in processing

Impacted Systems:
- PowerTrackWeb
- Draker
Mar 29, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
We continue to see degraded performance with some of our services. Customers would experience:

- Delays in Cell Modems heartbeats.
- Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites.
- Data Backlog and delay in processing
- Delays with OPC sites
Impacted Systems:
- PowerTrackWeb
- Draker
Mar 28, 21:00 PDT
Scheduled - We will be performing essential maintenance on the PowerTrack database to enhance system performance and ensure high availability. During this maintenance window, PowerTrack customers may experience intermittent service disruptions, with ingestion services expected to be unavailable for approximately one hour.

Start Time:
India: 03/29/2025, 09:30:00 GMT+5:30
Eastern: 03/29/2025, 24:00:00 EDT
Pacific: 03/28/2025, 21:00:00 PDT
European: 03/29/2025, 05:00:00 CET
Japan: 03/29/2025, 13:00:00 JST
Mar 21, 08:58 PDT
Mar 28, 2025
Mar 27, 2025

No incidents reported.

Mar 26, 2025
DNS Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 PDT
Scheduled - In support of our up coming Database upgrade, we will be completing minor DNS updates on Wednesday (3/26) at 9 PM PST.

During this time, US PowerTrack Customers may experience brief intermittent connectivity drops, affecting following PowerTrack services.

API
PowerTrack Website
PowerTrack Alerts and Notification
Reports
VPN
Kiosk
Data Ingest Service
Data Loggers
3rd Party Forecasting Service

Start Time:
India: 03/29/2025, 09:30:00 GMT+5:30
Eastern: 03/29/2025, 24:00:00 EDT
Pacific: 03/28/2025, 21:00:00 PDT
European: 03/29/2025, 05:00:00 CET
Japan: 03/29/2025, 13:00:00 JST

We do not expect any impact to our EU or India Customers
Mar 26, 21:00 PDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
AWS Draker VPN de-graded Health
Resolved - Draker AWS VPN tunnel started showing un-healthy. The tunnels are since bounced and healthy. No customer or application impact noticed.
Mar 22, 12:51 PDT
Mar 21, 2025
A small number of residential devices not communicating
Resolved - All known infrastructural issues are resolved. Any additional meters that have issues identified will be addressed through dedicated case tickets.
Mar 21, 09:29 PDT
Identified - Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.
Dec 17, 11:28 PST
Mar 20, 2025

No incidents reported.

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