Ingest slowdowns on PTWeb

Incident Report for AlsoEnergy

Resolved

After monitoring the ingests overnight, data is up to date.

Posted Jul 28, 2022 - 08:04 PDT

Monitoring

There was a device driver change which caused delays in ingesting data, the issue has been fixed and we are monitoring the issue. Data for the devices is backfilling and should be completed in the next few hours.

Posted Jul 27, 2022 - 11:29 PDT

Investigating

We are investigating the issue we will update once we identify the issue

Posted Jul 27, 2022 - 06:36 PDT

This incident affected: PowerTrack US (PL1K Data Processing, PM2K Data Processing, Cell Modem Data Processing, User Interface (HTML), Alerts - Device to Server Communications).