Update - A fix is being gradually deployed for affected customers. We are closely monitoring this rollout to ensure that the data ingested to PowerTrack looks correct.
Aug 11, 09:14 PDT
Identified - The root cause of the issue has been identified, and a fix is being pushed out later this evening.
Aug 1, 15:31 PDT
Update - We are continuing to investigate this issue.
Jul 20, 09:14 PDT
Investigating - Real-time data is no longer delayed, however certain customers have reported that sites are not checking in consistently. We are investigating the root cause, and have postponed the backfill operation until this issue is resolved. We will continue to post more updates as the investigation progresses.
Jul 20, 09:14 PDT
Update - Our team is continuing to work on ensuring the data is backfilled and the current data is made available on the system as quickly as possible. Due to the nature of the incident our system is processing large amounts historical data to ensure data gaps are avoided. This work is resulting in a delay of real-time data to be reflected on the platform. We will continue to post updates on this incident.
Jul 13, 14:27 PDT
Monitoring - We have identified and taken steps to resolve the issue, we are currently monitoring all systems to ensure full operation. Users may notice on some hardware a data gap between 07/07/2022 and 07/11/2022, team is working on restoring the data within this interval. Additionally, some hardware data will be delayed to be displayed on the platform pending incoming data is processing.
Jul 13, 10:07 PDT
Identified - An issue has been identified with meter configuration change commencing with May shipments whereby expected UTC timestamps are now location TZ timestamps. The vendor is engaged and working on a fix to restore to UTC timestamps.
Jul 20, 11:40 PDT
Investigating - We are currently investigating an internal clock issue impacting some of the CATM meters. This is causing some data to be reported with incorrect timestamps. The vendor has been engaged to ensure resolution.
Jul 1, 13:58 PDT
PowerTrack US Operational
90 days ago
99.96 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
SOAP API Operational
90 days ago
100.0 % uptime
Today
PL1K Data Processing Operational
90 days ago
99.86 % uptime
Today
PM2K Data Processing Operational
90 days ago
99.86 % uptime
Today
Cell Modem Data Processing Operational
90 days ago
99.86 % uptime
Today
User Interface (HTML) Operational
90 days ago
100.0 % uptime
Today
User Interface (Silverlight) Operational
90 days ago
100.0 % uptime
Today
Public Display Endpoints ? Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest ? Operational
90 days ago
100.0 % uptime
Today
Alerts - Device to Server Communications ? Operational
90 days ago
100.0 % uptime
Today
Locus to Powertrack Data Pipeline ? Operational
90 days ago
99.86 % uptime
Today
PVGuard to Powertrack Data Pipeline Operational
90 days ago
100.0 % uptime
Today
Deck to PowerTrack Data Pipeline Operational
90 days ago
100.0 % uptime
Today
Image Uploads ? Operational
90 days ago
100.0 % uptime
Today
Obvius Ingest ? Operational
90 days ago
100.0 % uptime
Today
Emails ? Operational
90 days ago
100.0 % uptime
Today
MiniSites Operational
90 days ago
99.61 % uptime
Today
LocusNOC Operational
90 days ago
96.39 % uptime
Today
API Operational
90 days ago
97.58 % uptime
Today
Data Acquisition Operational
90 days ago
96.99 % uptime
Today
User Interface Operational
90 days ago
97.58 % uptime
Today
Reports Operational
90 days ago
88.64 % uptime
Today
External Weather Data ? Operational
90 days ago
97.58 % uptime
Today
Kiosks Operational
90 days ago
97.58 % uptime
Today
Waterfall Data Operational
90 days ago
97.58 % uptime
Today
LocusNET ? Operational
90 days ago
97.58 % uptime
Today
PVGuard ? Operational
90 days ago
100.0 % uptime
Today
PowerTrack EU Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
SOAP API Operational
90 days ago
100.0 % uptime
Today
PL!K Data Processing Operational
90 days ago
100.0 % uptime
Today
Cell Modem Data Processing Operational
90 days ago
100.0 % uptime
Today
User Interface (HTML) Operational
90 days ago
100.0 % uptime
Today
User Interface (Silverlight) Operational
90 days ago
100.0 % uptime
Today
PM2K Data Processing Operational
90 days ago
100.0 % uptime
Today
Public Display Endpoints Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest Operational
90 days ago
100.0 % uptime
Today
Alerts - Device to Server Communications Operational
90 days ago
100.0 % uptime
Today
PVGuard to Powertrack Data Pipeline Operational
90 days ago
100.0 % uptime
Today
PMCE Ingest Operational
90 days ago
100.0 % uptime
Today
DECK Operational
90 days ago
99.96 % uptime
Today
DECK SMA ? Operational
90 days ago
99.99 % uptime
Today
DECK Devices Operational
90 days ago
99.94 % uptime
Today
Draker Operational
90 days ago
88.77 % uptime
Today
Campbell Scientific Data Ingest ? Operational
90 days ago
88.77 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - This has been fixed a configuration file was found to be an issue.
Aug 12, 10:57 PDT
Investigating - We are investigating this issue.
Aug 12, 10:02 PDT
Resolved - We have been monitoring the issue for several hours and are closing the incident, we are continuing to monitor this internally.
Aug 12, 09:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 12:15 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 09:51 PDT
Investigating - We are currently investigating this issue.
Aug 10, 09:31 PDT
Aug 11, 2022

Unresolved incident: Draker Data Delays.

Aug 10, 2022
Aug 9, 2022
Resolved - We have monitored this issue over 24 hours, The issue has been resolved.
Aug 9, 17:33 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 8, 14:45 PDT
Investigating - We are currently investigating this issue.
Aug 8, 12:40 PDT
Aug 8, 2022
Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 23:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 19:30 PDT
Scheduled - We will be undergoing maintenance for service endpoint not associated with Campbell loggernet supported ingest.
Aug 4, 19:17 PDT
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 17:30 PDT
Scheduled - We will be undergoing maintenance for these ftp services over the course of the next three days
ftp.draker-data.com 100.24.31.240
ftp.datareadings.com 54.196.253.170
kindly raise a support request should your site encounter a problem

Aug 1, 17:04 PDT
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Resolved - We have monitored the server for 24 hours with no issues, all data is up to date.
Aug 1, 20:45 PDT
Monitoring - We have restored the server and all backfill operations should be complete. We will continue to monitor this issue.
Aug 1, 05:57 PDT
Identified - We have identified an issue with an application server we are currently restoring the server and have moved all services to another server and that is currently backfilling data. We will update as data is backfilled and the server comes back online.
Jul 31, 12:39 PDT
Investigating - We are currently investigating an ingest slowdown.
Jul 31, 00:19 PDT
Jul 31, 2022