Agency Reports issues
Identified - We have determined the issue is isolated to one customer due to changes made on the customer side. We are working with the customer to resolve. the issue.
Mar 26, 2025 - 12:43 PDT
Investigating - We have observed a decline in the performance of our agency reporting services. Our team is actively engaged and assessing the issue.

This impacts:
PTWeb Agency Reports
Mar 26, 2025 - 12:19 PDT
Uptime over the past 90 days. View historical uptime.
PowerTrack US Operational
REST API Operational
SOAP API Operational
PL1K Data Processing Operational
PM2K Data Processing Operational
Cell Modem Data Processing Operational
User Interface (HTML) Operational
User Interface (Silverlight) Operational
Public Display Endpoints ? Operational
Campbell Scientific Data Ingest ? Operational
Alerts - Device to Server Communications ? Operational
Locus to Powertrack Data Pipeline ? Operational
PVGuard to Powertrack Data Pipeline Operational
Deck to PowerTrack Data Pipeline Operational
Image Uploads ? Operational
Obvius Ingest ? Operational
Emails ? Operational
MiniSites Operational
PowerDisplay Operational
Site VPN Tunnel and VPN client access ? Operational
Modem Heartbeats non-VPN-cloud Operational
Yaskawa Solectria Solar ? Operational
Modem heartbeats - Cloud Operational
Maps API - Bing ? Operational
LocusNOC Operational
90 days ago
98.03 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Data Acquisition Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
External Weather Data ? Operational
90 days ago
100.0 % uptime
Today
Kiosks Operational
90 days ago
100.0 % uptime
Today
Waterfall Data Operational
90 days ago
100.0 % uptime
Today
LocusNET ? Operational
90 days ago
100.0 % uptime
Today
LocusDAS Operational
90 days ago
100.0 % uptime
Today
Data Ingests Operational
90 days ago
100.0 % uptime
Today
LGate Operational
90 days ago
100.0 % uptime
Today
CatM Meter Operational
90 days ago
72.54 % uptime
Today
mocquisuite Operational
90 days ago
100.0 % uptime
Today
Enphase ? Operational
90 days ago
100.0 % uptime
Today
PVGuard ? Operational
90 days ago
100.0 % uptime
Today
PowerTrack EU Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
99.99 % uptime
Today
SOAP API Operational
90 days ago
100.0 % uptime
Today
PL!K Data Processing Operational
90 days ago
100.0 % uptime
Today
Cell Modem Data Processing Operational
90 days ago
100.0 % uptime
Today
User Interface (HTML) Operational
90 days ago
100.0 % uptime
Today
User Interface (Silverlight) Operational
90 days ago
100.0 % uptime
Today
PM2K Data Processing Operational
90 days ago
100.0 % uptime
Today
Public Display Endpoints Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest Operational
90 days ago
100.0 % uptime
Today
Alerts - Device to Server Communications Operational
90 days ago
100.0 % uptime
Today
PVGuard to Powertrack Data Pipeline Operational
90 days ago
100.0 % uptime
Today
PMCE Ingest Operational
90 days ago
100.0 % uptime
Today
DECK Operational
90 days ago
100.0 % uptime
Today
DECK SMA ? Operational
90 days ago
100.0 % uptime
Today
DECK Devices Operational
90 days ago
100.0 % uptime
Today
Draker Operational
90 days ago
100.0 % uptime
Today
Campbell Scientific Data Ingest ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PowerTrack Maintenance Mar 28, 2025 21:00 - Mar 29, 2025 01:00 PDT

We will be performing essential maintenance on the PowerTrack database to enhance system performance and ensure high availability. During this maintenance window, PowerTrack customers may experience intermittent service disruptions, with ingestion services expected to be unavailable for approximately one hour.

Start Time:
India: 03/29/2025, 09:30:00 GMT+5:30
Eastern: 03/29/2025, 24:00:00 EDT
Pacific: 03/28/2025, 21:00:00 PDT
European: 03/29/2025, 05:00:00 CET
Japan: 03/29/2025, 13:00:00 JST
Posted on Mar 21, 2025 - 08:58 PDT
Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
DNS Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 PDT
Scheduled - In support of our up coming Database upgrade, we will be completing minor DNS updates on Wednesday (3/26) at 9 PM PST.

During this time, US PowerTrack Customers may experience brief intermittent connectivity drops, affecting following PowerTrack services.

API
PowerTrack Website
PowerTrack Alerts and Notification
Reports
VPN
Kiosk
Data Ingest Service
Data Loggers
3rd Party Forecasting Service

Start Time:
India: 03/29/2025, 09:30:00 GMT+5:30
Eastern: 03/29/2025, 24:00:00 EDT
Pacific: 03/28/2025, 21:00:00 PDT
European: 03/29/2025, 05:00:00 CET
Japan: 03/29/2025, 13:00:00 JST

We do not expect any impact to our EU or India Customers
Mar 26, 21:00 PDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
AWS Draker VPN de-graded Health
Resolved - Draker AWS VPN tunnel started showing un-healthy. The tunnels are since bounced and healthy. No customer or application impact noticed.
Mar 22, 12:51 PDT
Mar 21, 2025
A small number of residential devices not communicating
Resolved - All known infrastructural issues are resolved. Any additional meters that have issues identified will be addressed through dedicated case tickets.
Mar 21, 09:29 PDT
Identified - Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.
Dec 17, 11:28 PST
Mar 20, 2025

No incidents reported.

Mar 19, 2025
Maintenance Network Updates
Completed - The maintenance has now been successfully completed. We will continue to monitor our systems for any anomalies.
Mar 19, 21:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time. Intermittent drops in connectivity for some Powertrack services is expected.
Mar 19, 12:06 PDT
Ingest Delay on Powertrack EU and US
Resolved - This incident has been resolved.
Mar 19, 20:54 PDT
Update - We are continuing to monitor for any further issues.
Mar 15, 09:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 09:42 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 06:36 PDT
Mar 18, 2025

No incidents reported.

Mar 17, 2025
We will be performing a DB cleanup
Completed - The scheduled maintenance has been completed.
Mar 17, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 10:09 PDT
Scheduled - We are scheduling this just as a placeholder, there should be no customer impact.
Mar 17, 18:00 PDT
Data ingest delays
Resolved - This incident has been resolved
Mar 17, 10:00 PDT
Monitoring - We have expanded our infrastructure resources and are actively monitoring system performance. Our primary focus remains on resolving the backlog issue, and we are diligently working towards its resolution.
Dec 19, 18:18 PST
Identified - We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
Dec 19, 08:38 PST
Monitoring - We encountered an issue with a process that resulted in a backlog of data. The issue has been identified and resolved, and we are currently monitoring the backlog to ensure smooth processing.
Dec 18, 14:33 PST
Identified - We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
Dec 18, 08:13 PST
Mar 16, 2025

No incidents reported.

Mar 15, 2025
Delays in processing certain sites
Resolved - This incident has been resolved.
Mar 15, 06:32 PDT
Monitoring - The issue was identified and a fix has been rolled out and put in place. Backfill operations will be a part of the next steps.
Mar 11, 16:28 PDT
Investigating - We are currently investigating an issue were certain devices are showing behind in reporting
Mar 11, 14:20 PDT
Mar 14, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage